At Sherlok, we believe that data and technology play a vital part in innovation. We practice responsible data collection, which means considering the privacy, security and ethical implications of working with data, all the way from collecting it, to managing and using it.
We believe how we collect, process and store your data should be transparent and easy to understand. We have dedicated effort and resources to ensuring we adhere to best practices or better when it comes to the safety of your data, privacy and security.
1. Privacy and Security Policy
Sherlok Technology Pty Ltd (ACN 622 971 402) (we, us, or our) recognise the importance of your privacy, and that you have a right to control how your personal information is collected and used.
By using our website at www.sherlok.com.au (including the Sherlok software portal) (Website) and/or providing your personal information to us, you consent to us handling your personal information in accordance with this Privacy Policy.
If you provide us with personal information about a third party, you represent, and we collect it on the basis that, you have that person’s consent for us to collect and handle their personal information in accordance with this Privacy Policy.
2. Collection of your personal information
We may collect personal information that we require for the purpose of our business activities, functions and as otherwise required or permitted by law.
We may collect personal information about you in the course of your dealings with us. For example, if you submit on online enquiry, or purchase products and services from us (including the Sherlok software portal).
The type of personal information we collect will depend on your dealings with us. It may include:
• contact details (e.g. your name, address, telephone number and email address);
• information about your employment (e.g. place of work, position, authority to transact with us, etc.);
• details of any properties that you own, including address, purchase price and value;
• details of your mortgage and financing arrangements, including details of your current rates and loan amounts;
• information required for you to do business with us including bank account details, credit card information and any other relevant financial information; and
• information about your use of the products and services that we supply.
We may also collect other personal and sensitive information from you including your credit report.
We may collect personal information in a number of ways including, using forms, the telephone and via our Website. For example, we usually collect personal information through:
(a) our Website;
(b) orders for products and/or services;
(c) your bank, your broker and other financial institutions;
(d) employment applications;
(e) third party service providers including credit reporting bureau’s
(f) provision of customer service and support; and
(g) responses to surveys or research conducted by us or on our behalf.
Where practicable, we will collect personal information directly from you. From time to time we may collect personal information about you from public sources and as otherwise permitted by law. The nature of our products and services also means that in some cases we collect personal information about you from third parties, including from your bank or your broker. For instance, we do this where your finance broker has provided us with your personal information so that you can benefit from our products and services.
If you provide us with personal information about another person (including your clients), we collect it on the basis that you have the individual’s consent for us to collect and handle that person’s personal information in accordance with this Privacy Policy.
If we are unable to collect the personal information we require, or the information provided is incorrect or incomplete, we may not be able to fulfil the applicable purpose of collection, such as to supply products and/or services to you or to assess your application.
3. Purposes for which personal information is collected, held, used and disclosed
We will use and disclose your personal information for the purposes for which we collected it, and for other related purposes that you would reasonably expect.
Generally, these purposes include:
• providing you with products and services, including providing information to you about loan products that may be available to you;
• to monitor usage of our Website;
• handling payments and refunds;
• providing you with marketing information or special offers for products and services;
• obtaining your feedback on your customer experience;
• improving our products and services;
• conducting market research;
• conducting marketing and other promotional activities;
• responding to your enquiries; and
• for our general business operations (for example, maintenance of our business records, compliance with our legal and insurance obligations and statistical purposes.
By providing us with your personal information, you consent to us using your personal information for direct marketing purposes. You agree that we may send you such information by post or by electronic means (including e-mail and SMS). You can opt-out of marketing and promotional communications at any time using an opt-out mechanism in one of our communications, or by contacting us via the details shown below.
In carrying out those activities, we may need to share information about you with third parties, which may include:
(a) your broker;
(b) our related entities;
(c) agents and advisers;
(d) alliance partners (including banks and other lenders);
(e) service providers (including cloud storage and IT providers);
(f) contractors and
(g) others as permitted by law.
In addition, if we are considering selling our business, or any part of our operations or assets then, we may disclose your personal information to a purchaser (or potential purchaser) in connection with that process or sale.
Apart from the above instances, we may also use and disclose your personal information with your consent and as otherwise required or permitted by law.
4. Credit Information/Report Access
The information you provide will be held by us.
- You appoint us your agent (Access Seeker) to obtain your credit information from a credit reporting body on your behalf and for the purpose of assisting your broker with your finance application. You authorise us to disclose any credit information we obtain to your mortgage broker and prospective financiers in connection with your finance application.
- We may use credit information and personal information you provide us to assist your mortgage broker to arrange or provide finance and other services to you and you authorise us to make any enquiries necessary to do so.
- We may exchange personal information with the following types of entities, some of which may be located overseas: our employees, related bodies corporate, contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, couriers, payment processors, data entry service providers, electronic network administrators; persons who provide finance or other products to you, or to whom an application has been made for those products; financial consultants, accountants, lawyers and advisers; any industry body, tribunal, court or otherwise in connection with any complaint regarding our services; any person where we are required by law to do so; any of our associates, related entities or contractors; your referees, such as your employer, to verify information you have provided; any person considering acquiring an interest in our business or assets; any organisation providing online verification of your identity; or any person or organisation for any authorised purpose with your express consent.
- If you do not provide the information we may not be able to assist your broker in arranging finance or providing other services to you.
5. Sensitive Information
We will only collect ‘sensitive information’ with your consent. We will assume that you have consented to us collecting all information which is provided to us by you for use in accordance with this Privacy Policy, including any ‘sensitive information’, unless you tell us otherwise at the time you provide it to us.
6. Storage and security of your personal information
We may hold your personal information in electronic formats or in hard copy. We take reasonable steps to securely store your personal information to ensure it is protected from unauthorised access, modification and disclosure, and from other types of misuse, interference and loss.
We will take reasonable steps to destroy or permanently de-identify your personal information when we no longer require it for any purpose for which it was collected. We may retain your personal information for as long as necessary to comply with any applicable law, for insurance and corporate governance purposes, for the prevention of fraud and to resolve disputes. Your personal information may also be retained in our IT system back-up records.
The transfer of data over the Internet is inherently insecure. We cannot guarantee the security, during transmission, of any personal information provided to us via our website. However, our Website uses 256 bit encryption and we have implemented security policies and processes to assist in the management of these risks.
7. Access and correction of your personal information
You may lodge a request to correct personal information that we hold about you if you believe it is inaccurate, incomplete, out-of-date, irrelevant or misleading, in which case please contact our Privacy Officer via the contact details shown below.
You may request that we provide you with access to the personal information we hold about you. Generally, we will provide you with access, except in limited circumstances where the law permits us to deny access. Any such requests must be made in writing us via the details shown below. No fee will be incurred for requesting access, but if your request for access is accepted we will inform you of the fee (if any) that will be payable for providing access if you proceed with your request.
8. Our Website
Our Website uses cookies. We do not use the information stored in those cookies to collect information about you or your computer. The cookies are used for statistical purposes and to assist with your use of the Website. We may also collect click-stream data when you use the website, such as the date and time of your visit, the pages you accessed, your IP address, the type of browser and operating system you are using and the websites you come from and move to. This information is collected for statistical purposes to assist us to find out how our Website is used and navigated and to improve our Website.
Our Website may contain links to third party websites. We are not responsible for the privacy, security or handling of your personal information via those websites. You should review the privacy policy and terms of use for those websites each time you visit them.
9. Overseas disclosure of your personal information
Generally we will not disclose your personal information to overseas recipients, except with your consent or where we are required or authorised to do so by law.
10. Changes to our Privacy Policy
We reserve the right to change this Privacy Policy at any time and notify you by posting an updated version of the policy on this website. You should review our Privacy Policy each time you visit this website or provide us with Personal Information.
11. Complaints
If you have a complaint about the way in which we handle your personal information please contact on the details below. We will confirm receipt of your complaint and set out the time frame we require to investigate your complaint and provide you with a response, which generally will be within 14 days of receiving your complaint.
You can see our detail Credit Guide and Complaints Process here.
12. Contact us
If you would like further information about the way we manage your personal information or if you have a complaint, please contact our Privacy Officer by:
• telephone: 1300 664 886
• email: privacy@sherlok.com.au
Last modified Oct 2023.
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